Terms & Conditions
Satisfaction Guarantee
We want you to be 100% satisfied with the products you order from Raceline Direct. We stand behind the quality of the items we ship. If you are dissatisfied, please call us at 1-800-454-8929. We will be happy to help you replace, exchange or refund the purchase price of your item.
Payment
We accept MasterCard, Visa, Discover Card, American Express, US Money Orders and Personal Checks.
CVV2 codes on MasterCard, Visa or Discover, it's the last three digits in the signature area on the back of your card. For American Express, it's the four digits on the front of the card.
All orders paid with a personal check will be held up to 10 business days. If you make a payment by check, you authorize Raceline Direct and its agents to collect your check electronically by making a one-time electric fund transfer from your checking account in the amount of your check. Your check maybe used as a source document only and will be destroyed after it has been processed electronically. If your check is returned for non-sufficient funds, you authorize your account to be electronically debited or bank drafted for the amount of the check plus applicable fees. Your payment by check is your acknowledgement and acceptance of these items.
Billing and Shipping Address
All orders containing incomplete address information are subject to a $5.00 Correction Fee, i.e. missing information, incorrect spelling and/or incorrect numbers. Please type your information carefully, this fee will be applied to the credit card used to place the order and are based on charges incurred by Raceline Direct from our Shipping Supplier.
Sales, Specials and Promotions
Sales, Specials and Promotions apply to new orders on in-stock items. Previous purchases are not eligible for new sales price or promotions. All sales and promotions are subject to expire without notice.
Backordered Merchandise Orders containing backordered merchandise with an expected ship time within 2 weeks will ship complete.Backordered merchandise can ship separate if requested by contacting our Customer Service Department.*
Backordered merchandise with an expected ship time of 4 weeks or more will automatically be shipped separate.*
Pre-ordered merchandise, such as diecast cars, will automatically be shipped separate.*
* S & H Fees will apply to each shipment.
Return Policy
We take great pride in the quality of our merchandise. If for any reason you are not happy with your purchase you may return the item(s) within 30 days of the date of purchase for exchange or merchandise refund. We do not accept returns on diecast. Sale items can be returned for exchange or store credit only. A processing fee will apply to all sale items returned for exchange.
Christmas Returns
Holiday gift orders purchased between September and December 2010 will be accepted for exchange or refund through January 15, 2011.
Please follow these instructions for Returns and Exchanges:
Returns
Circle the item on your invoice you would like to return. Write in the middle of your invoice what action you would like us to take. For example you might write, “ Item too large, please credit my card.”
Ship your item back to us at:
Raceline Direct, Returns Department, 85 Main St, Suite 200, Johnson City, NY 13790
You may send it back to us which ever way is easiest for you – from your post office or UPS.
When we receive your item in our returns department we will refund your credit card or send you a refund check depending on which way you originally paid for your item.
You will receive notification in the mail that the credit has been made.
Exchanges
Follow the same procedure as a return, but in your instructions to us write,
“ Please exchange for size X.”
Ship your item back to us at:
Raceline Direct, Exchange Department, 85 Main St, Suite 200, Johnson City, NY 13790
You may send it back to us which ever way is easiest for you – from your post office or UPS.
When your item is received back in our returns/exchange department, we will swap out the item for you. You should receive your new item in about a week.
If you need a correct size in an item faster, please call our customer service representatives at 1-800-454-8929. They will be happy to assist you.
Gift orders
We can send gifts anywhere in the country. We will include your personal gift message on a gift card and send the invoice to you.
Gift Certificates:
Give the gift of choice! With so many options, let your loved one choose. In any amount you like – we’ll send it along with our latest catalog, in a folder with your personalized gift message.
Request a Catalog
Once you have requested a catalog it takes approximately 2 weeks for you to receive it.
Official Merchandise
Everything we sell is officially licensed by the governing bodies of the major league sports we represent. All names and logos are trademarks of their respective companies.
Raceline Direct does not wholesale any of its products.
Privacy Policy
This privacy policy discloses the privacy practices for www.racelinedirect.com, Sports Express and the company Raceline Direct™.
Information Collection and Use
Raceline Direct is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this policy. Raceline Direct collects information from our users at several different points on our website.
Registration
In order to opt-in to receive information concerning Raceline Direct, a user must first complete the contact form or opt-in email list form. During registration, a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest. It is optional for the user to provide demographic information (such as income level and gender), and unique identifiers (such as social security number), but encouraged so we can provide a more personalized experience on our site.
Log Files
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Links
This web site contains links to other sites. Please be aware that Raceline Direct is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy policies of each and every web site that collects personally identifiable information. This privacy policy applies solely to information collected by this web site.
Opt-In Newsletter
If a user wishes to subscribe (opt-in) to our newsletter, we ask for contact information such as name and email address. All other questions are optional on the opt-in sign-up form.
Choice/Opt-out
Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by sending an unsubscribe message to info@racelinedirect.com.
Sharing
We will only share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. An example would be an advertiser wishing to know "How many newsletter subscribers reside in the United States?". We do not sell any lists or contact information to any third parties.
Surveys & Contests
From time-to-time our site may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Notification of Changes
If we decide to change our privacy policy, we will post those changes on our News Page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
Secure Shopping Policy:
Raceline Direct uses Secure Sockets Layer (SSL) for your purchases. Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
If for some reason your credit card is fraudulently charged, under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Questions? Contact Raceline Direct at info@racelinedirect.com
